Quality Management


One of the core services provided by HQCglobal is Quality Management which ensures that an organization's product or service is consistent.

Quality Management consists of four main components:

    Quality planning
    Quality control
    Quality assurance
    Quality improvement

At HQCglobal, we utilise the following tools and processes to review and affirm quality:

    Anonymous Mystery Guest Tests
    Customer experience Feedback systems (Hotels and Restaurants)
    Internal Audits (Brand, Financial and Operational)
    Quality Standards Development
    Operating and Service Standards Development
    Health and Safety Analysis
    Human Resources: Performance Reviews
    Human Resources: Employee Satisfaction Surveys
    Human Resources: Analysis of Training Requirements